Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

On product details page, you will find shipping methods available for your country.

Do You Ship Internationally?

Yes sure. For more details, please check if your country is listing product page for shipment.

How do I check the shipping status of my order?

To inquire about the status of your order, please click on Track Your Order link on website.

What are your delivery charges?

Delivery charges depends on your country, and your product size. You will find that in product details page.

How reliable is your delivery service method?

We deliver through different courier companies to ship all orders safely at your doorstep.

What if my order is lost or damaged?

It is well ensured that your order will not be lost or damaged. However, if such instance takes place you will receive a full refund on your order.aodour.pk takes complete responsibility of such matters.

When will I receive my order?

Please note that orders may take up to 3-7 full business days to process in our warehouse before shipping. Therefore, orders with standard shipping may take from 20 to 40 business days to arrive, depending to your country. For more information visit our delivery services policy.

What do I do if tracking says my package was delivered, but I never was received it?

Please contact customer service with contact form, and by email to delphomashop@gmail.com

PAYMENT

Do you have limits on how much product I can order?

No, there is no limit.

How can I update my order?

Once an order has begun processing, we are unable to make any changes to it. This includes updates to shipping information as well as product selections. Please be sure to carefully review your order before submitting it.

Order & Retunrs

What if I want to return or replace my order after I have received it?

To return or replace your order you should inform us with a valid reason within 72 hours after delivery. You will need to follow the complete process of returns and replace method. To know more about Returns and replace take a brief look at Returns and replace policy of Delphomashop.com.
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